Refund and Cancellation Policy

Last Updated: September 20, 2026

1. Nature of Digital Goods Fulfillment

All products sold on MyOddLab (myoddlab.com) are high-capacity digital technical manuals, parts catalogs, and electrical/hydraulic schematics in searchable PDF or Excel format. Upon successful checkout via PayPal or credit card, download credentials hosted on Cloudflare R2 Global Edge Storage are delivered immediately via the on-screen order confirmation page and automated email receipt.

2. Eligibility for Full Refund or Free Replacement

Because digital downloads are non-tangible irrevocable goods, we honor refund and replacement requests under the following verified conditions within 14 calendar days of purchase:

• File Corruption / Incomplete Transfer: If the downloaded PDF/Excel archive is corrupted, unreadable, or missing pages due to transmission failures, and our engineering team cannot supply a functioning replacement copy within 24 hours.
• Major Discrepancy in Equipment Model: If the delivered manual substantively differs from the machine model, engine serial number prefix, or OEM publication number clearly stated in our product title and description.
• Duplicate Purchase: If you accidentally purchase the same technical manual twice within 48 hours, the duplicate order will be refunded in full immediately.

3. Non-Refundable Circumstances

Refunds will not be approved under the following situations:

• Buyer’s change of mind after successfully downloading the digital document without reporting technical defects.
• Purchasing an incorrect machine model when the listing clearly provided accurate equipment serial numbers, model designations, and 8 high-resolution preview samples prior to purchase.
• Lack of compatible reading software on the client device (Adobe Acrobat Reader or Microsoft Excel are standard free applications available globally).

4. Refund Request Procedure

To request an investigation, document replacement, or refund, please submit your request to our dedicated support desk: