FAQ

Frequently Asked Questions

We have compiled key questions you might have before shopping.

How long does shipping take?

Orders will be shipped within 7 to 15 business days after confirmation. Tracking numbers will be sent via email after shipment.

How much is shipping?

Shipping is free for orders over ¥8,000 (tax included). For orders under ¥8,000, shipping fees apply depending on the destination.

Can I return or exchange items?

We accept returns or exchanges for defective or incorrect items within 7 days of delivery. Please refer to our Refund Policy page for details.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods supported by Shopify Payments.

Do you provide support in Japanese?

Yes, we support customer inquiries in Japanese. Please feel free to contact us via email.

Is the quality of the products guaranteed?

All items are inspected before shipment. In the rare event of a quality issue, we will process a return and refund.

Other Questions